Terms and Conditions

Planet Protein regards our planet and our customers as the fulcrum of our mission. Your satisfaction is guaranteed. If for any reason you have questions, concerns, or suggestions please write: Support@planetprotein.com 

Thank you!

- Brenden and Planet ProTEAM

 

Medical Advice

Planet Protein strives to gather and maintain records of the latest nutritional knowledge and employ a diverse team of professionals to ensure the best possible nutritional outcome through Planet Protein’s products. Planet Protein does not claim to have knowledge of, or offer medical advice.

Despite claims made to the physiological benefits of our products and a plant-based lifestyle, Planet Protein’s claims do not endorse or recommend our product for use as a prevention, diagnosis, treatment, cure, or otherwise medically applicable option. Planet Protein recommends visiting a licensed physician when undergoing any major lifestyle change.

Return Policy

Planet Protein is proud to carry a 100% satisfaction guarantee! If for any reason you have received a factory defective product, or are generally dissatisfied with your order, you can return the product for a refund or exchange. Please note: Refunds will be processed via the original method of payment. Exchanges can only be made for a product of the same price and variety. Planet Protein does not assume the costs of return postage. Returns must be made within 30 days of the day received. A “purchase” is completed on the business day in which the product ships from our warehouse.

Shipping and Postage Services

Planet Protein strives to work with our postal carriers to constantly improve our shipping platform. Please note the following regarding our shipping and postage policies

Planet Protein releases liability to the carrier once a product is marked as “shipped” and has left our facility. Any damage, delays, or losses once the postage has left our facility is the sole responsibility of the postal carrier. Our average handling time is 1-3 business days from date of transaction.

Cancellation

You may cancel any shipment prior to its official release from our facility. At the point of release, the transaction is considered complete and any requested reversal of payment will be considered a return.

Billing and Payment

Payment may be processed via any of the methods specified on our website. We currently support a number of credit cards. Payment is processed immediately upon confirmation of transaction. By incurring a purchase with Planet Protein you are effectively declaring you have the right to utilize this method and are not committing any fraudulent or unauthorized transactions.

Blog and third party sites

Planet Protein’s website and social media hosts a blog full of helpful information and exciting news. Planet Protein may occasionally employ guest bloggers, influencer reposts, and ambassadors and athletes on Planet ProTEAM. Any personal opinions, expressions, photographs or otherwise subjective material posted via the personal accounts or writing of these individuals does not reflect the opinions or beliefs of Planet Protein or any of its other personnel.

Planet Protein may also have links leading to other sites. Planet Protein has no control or influence over the individual policies on each site nor the actions of its proprietor.

Accounts

Accounts and email lists may be used to communicate with you and offer you additional benefits, discounts, and promotions otherwise unavailable to other customers. By joining our account list, you are acknowledging the personal information provided, including but not limited to: name, address, email, and financial information is current, and accurate. Any information provided that is deemed to be fraudulent or purposefully inaccurate can result in termination of the account.

Changes

We reserve the sole right to change our policy at any time to reflect changes within the company. The date atop this document is the most recent date of changes made.

Privacy Policy

Via our account creation, email marketing, or online purchase you will be sharing sensitive personal information to us. This may include but not be limited to: your name, login information, credit or financial data, email address, and personal address.

Planet Protein will not share your private information with any additional parties for any reason.

Cookies: We currently use cookies, or small snippets of information cached on your computer to expedite online browsing, congruently with Shopify’s cookie usage and policies. Those policies can be found here: https://www.shopify.com/legal/cookies

Log data may be registered on the site, including but not limited to: your IP address, pages visited, purchases made, general geographic location, and other analytical data extrapolated solely for the purpose of better serving our growing customer base. Planet Protein will not use sensitive information for any reason other than to better serve its customers.

 

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